We recommend booking as early as possible to secure your preferred room and get the best price. Rooms are allocated on a first-come, first-served basis, and early birds may also benefit from limited-time offers.

Yes. To secure your room, you’ll pay a £99 holding deposit at Luna Medici and a £250 holding deposit at all other Luna sites. This is protected through MyDeposits, a government-authorised tenancy deposit scheme that keeps your money safe for the duration of your stay. You can read more about how the scheme works here: https://www.mydeposits.co.uk/

Your deposit will be returned at the end of your tenancy as long as there’s no damage to your room.

Yes! We offer four instalment options, typically aligned with student loan payment dates, and at some residences, we also offer monthly payment plans. All available payment options for your chosen room type will be shown during the booking process. Please note that both instalment and monthly options may require a guarantor.

Your guarantor must be a UK-based adult over the age of 18, who is financially stable and agrees to take responsibility for your rent if you’re unable to pay. They’ll need to provide proof of ID and income.

If you don’t have a UK-based guarantor, don’t worry – there are now two great options available to help:

Leap: We’re fully integrated with Leap Guarantor, making it easier than ever to get a UK guarantor. Students can apply directly through our booking platform with 24/7 availability, instant decisions, and a fast, digital process. It’s a smooth and seamless option that removes a common hurdle when booking your accommodation.

Housing Hand: We also continue to work closely with Housing Hand, a trusted partner who acts as a guarantor for both UK and international students in exchange for a fee. Additional costs apply – please visit the Housing Hand website for full details.

Both options are now available through our systems, giving you more flexibility and making it even easier to secure your place with us.

The quickest and simplest way of paying your rent is online by logging into your Luna Student account. You may also make payment by bank transfer; please contact your property team directly to request bank details.

Don’t worry – we offer a ‘No Place, No Stay’ policy. If your university place falls through, just let us know within 5 days of receiving confirmation from the university, and we’ll review your eligibility for a refund. Evidence will be required.

We also have a ‘No Visa, No Stay’ policy. If your visa is refused, let us know within 5 days of receiving the decision. We’ll need evidence of the refusal to process your cancellation and refund.

You have 14 days after confirming your booking to cancel and receive a full refund. After that, cancellations are only accepted under specific circumstances like visa or university place rejections. If you change your mind after this, you’ll need to find a replacement tenant.

Sorry – bookings are only open to students who are 18 or over on their move-in day.

Yes, if you and your friends would like to live together, contact your residence team and we’ll do our best to allocate rooms close together (subject to availability).

Absolutely! You can request a specific room or floor when booking. We’ll always try to accommodate your preferences based on availability.

Around 20 – 30 minutes. You’ll have time to look around the rooms and amenities, and ask any questions you might have.

Short-term may be available, please contact the residence team of the building your interested in to enquire.

Prices increase throughout the year, so booking early is the best way to secure a lower rate. Some promotional offers may also apply – keep an eye out!

No hidden costs here. Aside from your rent and deposit, you’ll only pay for any optional extras you choose to add.

Depending on availability, yes. If you’d like to stay longer, chat to the team during your tenancy to explore your options. We give our current residents priority to rebook for the next academic year, often at preferential rates. Make sure to register your interest when the time comes if you’d like to continue living at Luna!

Dual occupancy is available on a selection of studio rooms over 23sqm. Please note that dual occupancy is subject to a rental increase of £25 per week, and both occupants must be full-time students. To enquire about availability or make a booking, please contact us at enquiries@lunastudents.co.uk.

If you have a disability, medical condition, or special request that affects your accommodation requirements, please reach out to our property team before booking. Our team can advise and guide you through the allocation and booking process to meet your needs as far as practicably possible.

We understand that some students have specific preferences regarding room location (e.g., floor level, orientation). Our property teams are knowledgeable about our accommodations and can discuss available options to help you make the best selection when booking your room. Plus you can view our residence floorplans to choose your perfect room.

Yes. If you’re a care leaver, we’re here to support you. Whether you need a more flexible payment plan or help settling in, just reach out to your residence team. We’ll do everything we can to make your move to Luna smooth and supported.

We also work with trusted partners to offer extra help where needed – this could include support with purchasing essentials or accessing other services during your stay.

It depends on cancellations and availability, but we do our best to accommodate students from the waiting list. Stay in touch with your local team to show you’re still interested.

As part of our application process, we collect key details to confirm your identity and eligibility. This helps us make sure we’re offering our accommodation fairly and securely, especially when international payments or guarantors are involved.

We also carry out routine checks to comply with UK financial regulations, including screening for financial sanctions (as required by the UK government’s Office of Financial Sanctions Implementation, or OFSI). Don’t worry – this is a quick and secure process and only used for compliance purposes.

Your rent covers all your bills – that’s electricity, water, WiFi and even contents insurance. At most Luna buildings like Burnsall House, Trapezium and Burley Studios, studios include in-room laundry. At Bridgeside, laundry is done in a shared facility and is chargeable unless you’re using your credit. The only additional cost is a TV licence if you plan to watch live TV or BBC iPlayer.

Logging on

Connecting is simple:

1. Switch on WiFi on your device and connect to ASK4 Wireless.

2. Open a browser – you’ll be taken straight to the ASK4 sign-up page.

3. Register using your email address and follow the step-by-step guide.

Once you’re signed up, you’re good to go. Want faster speeds or extra kit? You can choose upgrades during registration.

Your login works everywhere in the building – including common areas. Just select ASK4and log in with your details.

WiFi Calling

Struggling to get a 3G or 4G signal indoors? Switch on WiFi Calling on your smartphone. It lets you make calls and send texts over the building’s WiFi, so you’ll always be connected.

The details

• Speed: up to 250 Mbps

• Connect: up to 6 devices at once

• Support: If you’re having any issues, contact ASK4 directly:

  • 📞 0114 303 3232

  • 📧 support@ask4.com

And of course, if you get stuck or just want someone to walk you through it, pop down to reception – we’re always happy to help.

It depends on your building! At Burnsall House, Trapezium and Burley Studios, every studio has its own washer/dryer, included in your rent. At Bridgeside, there’s a shared laundry room with washers and dryers (run by a third party), and laundry is chargeable.

At most Luna residences there’s an on-site gym included in your rent. At Bridgeside, students can pay to access to the University of Nottingham’s Jubilee Sports Centre, just a 2-minute walk away.

Nope – and don’t worry, you won’t need it. UK summers are generally pretty mild, and our buildings are designed to stay comfortable all year round.

Yes! Every room comes with its own controllable heater, so you can set the temperature to suit you. Whether you run warm, cold, or somewhere in between – it’s all in your hands.

All Luna buildings are fitted with a fresh air flow system, keeping your space well-ventilated and feeling fresh every day.

Every ensuite room at Luna comes fully furnished and ready to go, including:

• Small double bed with underbed storage (you’ll want to buy size double bedding)

• Mattress and mattress protector

• Desk and comfortable study chair

• Wardrobe

• Shelving and storage units

• Noticeboard

• En-suite bathroom with shower, toilet, sink, mirror

• Curtains or blinds

• Coat hooks

• Full-length mirror

• Heating unit

Every en-suite room at Luna comes fully furnished and ready to go, including:

• Small double bed with underbed storage (you’ll want to buy size double bedding)

• Mattress and mattress protector

• Desk and comfortable study chair

• Wardrobe

• Shelving and storage units

• Noticeboard

• En-suite bathroom with shower, toilet, sink, mirror

• Curtains or blinds

• Coat hooks

• Full-length mirror

• Heating unit

In addition to everything above, our studios also include:

• Private kitchenette with combi microwave oven, two-ring hob, under-counter fridge with freezer compartment, and sink

• Dining table and chairs or breakfast bar

• Our studios at Burley Studios, Trapezium and Burnsall House all have a washing machine that is free to use. Studios at Bridgeside do not include a washing machine.

• Extra storage and counter space

• Your own private space, all-in-one

• A smart TV

Post will be delivered to mailboxes at reception. Larger parcels are signed for by our team during office hours. At Bridgeside, if your delivery arrives outside these hours, you’ll need to coordinate directly with the courier and meet them at the entrance. Always make sure your full name and room number are on your deliveries!

All Luna Students buildings are smoke-free environments. That means no smoking indoors or in any shared or outdoor areas of the property.

No need! Contents insurance is already included in your rent. Don’t forget to register with Howden for Students (the new name for My Endsleigh) to access your cover. To access your cover, please register with the app here.

Apple Store: Howden for Students on the App Store

Android Store/Google Play: Howden for Students – Apps on Google Play

If you’d like extra peace of mind, you can choose to upgrade your policy – this can include cover for items like laptops and mobile phones while you’re out and about, off-site.