We recommend booking as early as possible to secure your preferred room and get the best price. Rooms are allocated on a first-come, first-served basis, and early birds may also benefit from limited-time offers.

Yes. To secure your room, you’ll pay a £250 holding deposit. This is protected through MyDeposits, a government-authorised tenancy deposit scheme that keeps your money safe for the duration of your stay. You can read more about how the scheme works here: https://www.mydeposits.co.uk/

Your deposit will be returned at the end of your tenancy as long as there’s no damage to your room.

Yes! We offer four instalment options, typically aligned with student loan payment dates, and at some residences, we also offer monthly payment plans. All available payment options for your chosen room type will be shown during the booking process. Please note that both instalment and monthly options may require a guarantor.

Your guarantor must be a UK-based adult over the age of 18, who is financially stable and agrees to take responsibility for your rent if you’re unable to pay. They’ll need to provide proof of ID and income.

If you don’t have a UK-based guarantor, don’t worry – there are now two great options available to help:

Leap: We’re fully integrated with Leap Guarantor, making it easier than ever to get a UK guarantor. Students can apply directly through our booking platform with 24/7 availability, instant decisions, and a fast, digital process. It’s a smooth and seamless option that removes a common hurdle when booking your accommodation.

Housing Hand: We also continue to work closely with Housing Hand, a trusted partner who acts as a guarantor for both UK and international students in exchange for a fee. Additional costs apply – please visit the Housing Hand website for full details.

Both options are now available through our systems, giving you more flexibility and making it even easier to secure your place with us.

The quickest and simplest way of paying your rent is online by logging into your Luna Student account. You may also make payment by bank transfer; please contact your property team directly to request bank details.

Don’t worry – we offer a ‘No Place, No Stay’ policy. If your university place falls through, just let us know within 5 days of receiving confirmation from the university, and we’ll review your eligibility for a refund. Evidence will be required.

We also have a ‘No Visa, No Stay’ policy. If your visa is refused, let us know within 5 days of receiving the decision. We’ll need evidence of the refusal to process your cancellation and refund.

You have 14 days after confirming your booking to cancel and receive a full refund. After that, cancellations are only accepted under specific circumstances like visa or university place rejections. If you change your mind after this, you’ll need to find a replacement tenant.

Sorry – bookings are only open to students who are 18 or over on their move-in day.

Yes, if you and your friends would like to live together, contact your residence team and we’ll do our best to allocate rooms close together (subject to availability).

Absolutely! You can request a specific room or floor when booking. We’ll always try to accommodate your preferences based on availability.

Around 20 – 30 minutes. You’ll have time to look around the rooms and amenities, and ask any questions you might have.

Short-term may be available, please contact the residence team of the building your interested in to enquire.

Prices increase throughout the year, so booking early is the best way to secure a lower rate. Some promotional offers may also apply – keep an eye out!

No hidden costs here. Aside from your rent and the £250 deposit, you’ll only pay for any optional extras you choose to add.

Depending on availability, yes. If you’d like to stay longer, chat to the team during your tenancy to explore your options. We give our current residents priority to rebook for the next academic year, often at preferential rates. Make sure to register your interest when the time comes if you’d like to continue living at Luna!

Dual occupancy is available on a selection of studio rooms over 23sqm. Please note that dual occupancy is subject to a rental increase of £25 per week, and both occupants must be full-time students. To enquire about availability or make a booking, please contact us at enquiries@lunastudents.co.uk.

If you have a disability, medical condition, or special request that affects your accommodation requirements, please reach out to our property team before booking. Our team can advise and guide you through the allocation and booking process to meet your needs as far as practicably possible.

We understand that some students have specific preferences regarding room location (e.g., floor level, orientation). Our property teams are knowledgeable about our accommodations and can discuss available options to help you make the best selection when booking your room. Plus you can view our residence floorplans to choose your perfect room.

Yes. If you’re a care leaver, we’re here to support you. Whether you need a more flexible payment plan or help settling in, just reach out to your residence team. We’ll do everything we can to make your move to Luna smooth and supported.

We also work with trusted partners to offer extra help where needed – this could include support with purchasing essentials or accessing other services during your stay.

It depends on cancellations and availability, but we do our best to accommodate students from the waiting list. Stay in touch with your local team to show you’re still interested.

As part of our application process, we collect key details to confirm your identity and eligibility. This helps us make sure we’re offering our accommodation fairly and securely, especially when international payments or guarantors are involved.

We also carry out routine checks to comply with UK financial regulations, including screening for financial sanctions (as required by the UK government’s Office of Financial Sanctions Implementation, or OFSI). Don’t worry – this is a quick and secure process and only used for compliance purposes.

Your rent covers all your bills – that’s electricity, water, WiFi and even contents insurance. At most Luna buildings like Burnsall House, Trapezium and Burley Studios, studios include in-room laundry. At Bridgeside, laundry is done in a shared facility and is chargeable unless you’re using your credit. The only additional cost is a TV licence if you plan to watch live TV or BBC iPlayer.

Logging on

Connecting is simple:

1. Switch on WiFi on your device and connect to ASK4 Wireless.

2. Open a browser – you’ll be taken straight to the ASK4 sign-up page.

3. Register using your email address and follow the step-by-step guide.

Once you’re signed up, you’re good to go. Want faster speeds or extra kit? You can choose upgrades during registration.

Your login works everywhere in the building – including common areas. Just select ASK4and log in with your details.

WiFi Calling

Struggling to get a 3G or 4G signal indoors? Switch on WiFi Calling on your smartphone. It lets you make calls and send texts over the building’s WiFi, so you’ll always be connected.

The details

• Speed: up to 250 Mbps

• Connect: up to 6 devices at once

• Support: If you’re having any issues, contact ASK4 directly:

  • 📞 0114 303 3232

  • 📧 support@ask4.com

And of course, if you get stuck or just want someone to walk you through it, pop down to reception – we’re always happy to help.

It depends on your building! At Burnsall House, Trapezium and Burley Studios, every studio has its own washer/dryer, included in your rent. At Bridgeside, there’s a shared laundry room with washers and dryers (run by a third party), and laundry is chargeable.

At most Luna residences there’s an on-site gym included in your rent. At Bridgeside, students can pay to access to the University of Nottingham’s Jubilee Sports Centre, just a 2-minute walk away.

Nope – and don’t worry, you won’t need it. UK summers are generally pretty mild, and our buildings are designed to stay comfortable all year round.

Yes! Every room comes with its own controllable heater, so you can set the temperature to suit you. Whether you run warm, cold, or somewhere in between – it’s all in your hands.

All Luna buildings are fitted with a fresh air flow system, keeping your space well-ventilated and feeling fresh every day.

Every ensuite room at Luna comes fully furnished and ready to go, including:

• Small double bed with underbed storage (you’ll want to buy size double bedding)

• Mattress and mattress protector

• Desk and comfortable study chair

• Wardrobe

• Shelving and storage units

• Noticeboard

• En-suite bathroom with shower, toilet, sink, mirror

• Curtains or blinds

• Coat hooks

• Full-length mirror

• Heating unit

Every en-suite room at Luna comes fully furnished and ready to go, including:

• Small double bed with underbed storage (you’ll want to buy size double bedding)

• Mattress and mattress protector

• Desk and comfortable study chair

• Wardrobe

• Shelving and storage units

• Noticeboard

• En-suite bathroom with shower, toilet, sink, mirror

• Curtains or blinds

• Coat hooks

• Full-length mirror

• Heating unit

In addition to everything above, our studios also include:

• Private kitchenette with combi microwave oven, two-ring hob, under-counter fridge with freezer compartment, and sink

• Dining table and chairs or breakfast bar

• Our studios at Burley Studios, Trapezium and Burnsall House all have a washing machine that is free to use. Studios at Bridgeside do not include a washing machine.

• Extra storage and counter space

• Your own private space, all-in-one

• A smart TV

Post will be delivered to mailboxes at reception. Larger parcels are signed for by our team during office hours. At Bridgeside, if your delivery arrives outside these hours, you’ll need to coordinate directly with the courier and meet them at the entrance. Always make sure your full name and room number are on your deliveries!

All Luna Students buildings are smoke-free environments. That means no smoking indoors or in any shared or outdoor areas of the property.

No need! Contents insurance is already included in your rent. Don’t forget to register with Howden for Students (the new name for My Endsleigh) to access your cover. To access your cover, please register with the app here.

Apple Store: Howden for Students on the App Store

Android Store/Google Play: Howden for Students – Apps on Google Play

If you’d like extra peace of mind, you can choose to upgrade your policy – this can include cover for items like laptops and mobile phones while you’re out and about, off-site.

You can report maintenance issues through the Luna app. There’s a guide to downloading and using it in your welcome pack, or just ask at reception if you need help.

We hold regular social events at all our residences. Within your first two weeks, you’ll be invited to a welcome event to meet the rest of the Luna community!

A few weeks before the start of your tenancy, our property team will contact you to book a check-in slot. It’s important to book a slot so we know when to expect you and can ensure everything is ready for your arrival. Check-in is from 10am on your contract start date, unless you’ve arranged an earlier time with the reception team. If you’re arriving outside of reception hours, please let us know in advance so we can help get you settled.

All tenancies start in September, please refer to your rental contract for the exact start date. If you’re hoping to move in earlier, speak to the team to check availability.

Yes! Visitors are welcome. Just make sure they’re respectful of the building and your fellow residents. Overnight guests are allowed for a limited number of nights – check with reception for details.

If you miss a rent payment, you might incur a late fee and it could impact your tenancy. We’ll send reminders, but setting up a direct debit is the easiest way to stay on track. If you’re having difficulty paying, contact the team – we’re here to help.

We clean all communal areas, but your room and shared kitchen (if applicable) are your responsibility. If you’d like recommendations for private cleaning services, speak to reception.

At Bridgeside, we include a regular clean of shared kitchens, so you don’t have to draw straws over who’s tackling the hob. (You’re still responsible for general tidiness – no science experiments in the fridge, please!)

If you want to move out early, you’ll still be responsible for the full rent unless you find someone to take over your tenancy. Speak to the team if your circumstances change and we’ll guide you through the process.

Room swaps might be possible depending on availability. If you’d like to move, please speak to the reception team – all room swaps must be managed and approved by the Luna team. Swapping rooms without informing us is not permitted, as it can impact tenancy agreements and health & safety protocols.

Absolutely – we want you to feel at home! You can add personal touches like photos and soft furnishings, but please avoid anything that might damage the room. Ask at reception if you’re unsure what’s allowed.

We provide essential kitchen appliances (hob, oven, microwave, fridge/freezer). You’ll need to bring your own pots, pans, utensils, and other kitchenware.

We don’t provide bedding as standard, so bring your own or plan to buy some when you arrive. If you need help finding local shops or online options, ask the team.

Yes! Bike storage is available at all our buildings. Just note that bikes aren’t covered under our contents insurance, so we recommend getting your own cover.

We don’t offer early-arrival luggage storage, but there are local services nearby and your travel provider might have options too.

No, meals aren’t included – but every room comes with access to a kitchen so you can cook for yourself. We’re happy to point out local grocery stores and places to eat!

To keep things safe and comfortable for everyone, we don’t allow pets in any Luna Students properties.

Report any maintenance issues using the Luna app. For urgent problems, contact reception or the out-of-hours service – we’ll sort it quickly.

Yes! Your room is yours for the full tenancy period. You don’t need to move out during the holidays.

Nope, your belongings can stay in your room during the holidays. Just make sure your door is locked when you go.

On-site car parking is available at some Luna properties, but it’s not included in your rent unless explicitly stated and confirmed in writing. Any payments for car parking permits are separate from your tenancy agreement. Spaces are very limited and offered on a first-come, first-served basis if available at all – please speak to your property team to check availability and pricing.​

Here’s a quick guide by property:​

Bridgeside, Nottingham: There is no on-site parking at Bridgeside. The nearest option is visitor parking on the University of Nottingham’s Jubilee Campus and on-street parking nearby is pay and display. Unfortunately, residents are not eligible for council-issued parking permits in this area. We’re in ongoing discussions with the university and events team to explore future options, but parking in this area can be challenging, so we recommend planning ahead.​

Burnsall House, Coventry: While there’s no on-site parking, most surrounding streets offer a mix of free and permit-based on-street parking. Once you’ve moved in and updated your vehicle insurance to the Coventry address, you should be eligible to apply for a resident parking permit via the local council. These usually cost around £10 – £15 per year. We’re also exploring whether we can streamline this process for you—more to come!​

Burley Studios, Leeds: There is no on-site parking available. However, nearby options include:​

Burley Road Car Park (LS3 1BS): A surface car park ideal for short stays, open Monday to Saturday 08:00–22:00, and Sunday 10:00–22:00.​
Visit Leeds

JustPark: Offers reservable parking spaces near Burley Park Station, including private driveways and off-street options. Prices start from £2 per day. ​
JustPark

Trapezium, Leeds: Trapezium has two on-site parking spaces; however, both are currently unavailable. Nearby parking options include:​

Burley Road Car Park (LS3 1BS): A surface car park suitable for short-term parking.​

Q-Park The Light (LS1 8TL): A multi-storey car park located in the city centre, offering 402 spaces and open 24/7. ​

Trinity Leeds Car Park (LS1 5AT): Provides 630 spaces, including 14 accessible bays, and is open 24/7. ​
Trinity Leeds

There’s no curfew, but we do ask you to be considerate – especially late at night. Keep noise down and look out for your neighbours.

Yes – our team is here during office hours and we have an out-of-hours support line for anything urgent.

You must be a full-time student to live with us. You can book with us whether you have a conditional or unconditional offer. Please be aware of our cancellation policy prior to booking if your place at university is not yet confirmed.

Yes, you require a TV licence if you watch, stream, or record programmes, including catch-up services like iPlayer. This applies to any device you use to watch programmes.

If you are a qualifying full-time student, you will be exempt from paying Council Tax. You must provide us with your council tax exemption certificate, which your university can arrange.

Your contents are insured! Don’t forget to register with Howden for Students to access your cover.

You would need to make a formal request to the accommodation team of your property. Room moves are subject to availability and, if approved, you will be issued new documents confirming the details of the room move.

E-scooters are not permitted in any area of Luna properties or grounds.

At Luna, we go beyond just great rooms. Our all-inclusive rent covers the essentials, our events bring people together, and our team is always on hand to support you. Whether it’s a studio or shared flat, your space is designed to help you settle in and connect.

After your tenancy ends, you’ll receive an email from MyDeposits asking you to log in and confirm your deposit return. If you haven’t created an account before, you’ll be prompted to set one up. From there, you can review the proposed amount and add your bank details so the refund can be processed.