Offers & Promotions Terms & Conditions

Here you’ll find all the details behind LUNA’s offers and promotions, both current and past, all in one place. Each offer includes everything you need to know before you book, from who it applies to, whether it’s available for direct bookings or via agents, and any eligibility criteria.

We also outline when each promotion is valid, how and when it will be honoured, and any key conditions or limitations to be aware of. It’s all here to keep things clear, transparent and easy to understand, so you can book with confidence.

Live Promotional Offer Terms & Conditions

  • Refer a Friend Offer – Burnsall House
    1. Eligibility:
      • This offer applies only to bookings for stays during the 2026-2027 academic year (12-09-2026 to 03-09-2027).
      • The offer is available exclusively to students making a direct booking (no third party agents).
      • Both the referrer (existing student) and referee (new booking student) must be current or future residents of LUNA Burnsall House for the stated academic year.
    2. Qualifying Criteria:
      • This offer is valid only for new enquiries and bookings. Renewals or rebookings from current residents are not eligible.
      • The referee (new booking student) must notify the residence team in writing of the referrer’s name and details at the time of booking. Notifications after the booking is completed will not be accepted.
      • The offer applies only to bookings with a minimum stay of 15 weeks.
    3. Promotional Amount:
      • The total promotional amount is £200, with £100 allocated to each party (referrer and referee).
      • The referee will receive their promotional amount as a VEX e-Gift Card, issued once they have moved in, completed all required paperwork and paid any rent due. The e-Gift Card will be issued within 30 days of the official check-in weekend.
      • The referrer will receive their promotional amount as a VEX e-Gift Card after the referee has officially checked into their booked property. The e-Gift Card will be issued within 30 days of the referee’s check-in date.
    4. Additional Conditions:
      • This offer cannot be combined with any other discounts or promotions.
      • The promotional amount is non-transferable and cannot be exchanged for cash.
      • LUNA Students reserves the right to withdraw or amend the offer at any time without prior notice. Any changes will not affect bookings already made under the promotion.
    5. Fraudulent Activity:
      • Any fraudulent activity, including but not limited to multiple referrals by the same person using fake or invalid details, will result in the immediate cancellation of the offer for all parties involved.
    6. Dispute Resolution:
      • In the event of a dispute regarding eligibility or payment of the promotional amount, LUNA Students’ decision will be final.
    7. Contact Information:
  • Group Booking Offer - Burnsall House
    1. Eligibility:
      • This offer applies only to bookings for stays during the 2026-2027 academic year (12-09-2026 to 03-09-2027).
      • The offer is available exclusively to students making a direct booking (no third party agents).
    2. Qualifying Criteria:
      • This offer is valid for groups of 6 or more.
      • No more than 2 members of the group can be current or future residents of Luna Burnsall House for the stated academic year, the remaining group members must be new enquiries and bookings.
      • The group must notify the residence team in writing at the time of booking that they wish to proceed as a group booking. Notifications after the booking is completed will not be accepted.
      • The offer applies only to bookings with a minimum stay of 15 weeks.
    3. Promotional Amount:
      • The total promotional amount per person is £200.
      • Each member of the group will receive their promotional amount as a VEX e-Gift Card, issued once they have all moved in, completed all required paperwork and paid any rent due. The e-Gift Card will be issued within 30 days of the official check-in weekend.
    4. Additional Conditions:
      • This offer cannot be combined with any other discounts or promotions.
      • The promotional amount is non-transferable and cannot be exchanged for cash.
      • LUNA Students reserves the right to withdraw or amend the offer at any time without prior notice. Any changes will not affect bookings already made under the promotion.
    5. Fraudulent Activity:
      • Any fraudulent activity, including but not limited to multiple referrals by the same person using fake or invalid details, will result in the immediate cancellation of the offer for all parties involved.
    6. Dispute Resolution:
      • In the event of a dispute regarding eligibility or payment of the promotional amount, LUNA Students’ decision will be final.
    7. Contact Information:

All the details behind our past and present offers in one place, including eligibility, booking requirements and everything you need to know before you book with LUNA.

Past Promotional Offer Terms & Conditions

  • Rebooker Offer

    Offer Eligibility

    • This offer is available exclusively to current LUNA Students residents who rebook their accommodation for the 2025/26 academic year before 21.02.2025.
    • The offer applies only to bookings made directly with LUNA Students.

    Two Weeks Free

    • One free week will cover the gap between the end of your 51-week contract in 2024/25 and the start of your new contract in 2025/26, ensuring you don’t have to move out.
    • The second free week will be applied as a discount to your 2025/26 rent, deducted from your total contract amount.

    Room Selection & Deposit Rollover

    • Residents can choose to stay in their current room or move to a different available room within the property.
    • Your £250 deposit will be rolled over from your current contract to your new one, so no additional deposit payment will be required.

    Rebooker Wheel Spin

    • All residents who rebook during the promotional period will get one spin on the Rebooker Wheel, with prizes available.
    • Prizes are subject to availability and non-exchangeable.

    Booking & Payment Terms

    • Standard booking terms and conditions apply.
    • The offer is only valid for residents who sign their 2025/26 contract and complete all required payments within the promotional period.
    • If a resident cancels their new booking, they forfeit all benefits from this offer.

    General Terms

    • This offer cannot be combined with any other promotional discounts.
    • LUNA Students reserves the right to amend, withdraw, or extend this offer at any time.

    For any questions, please contact your residence team.

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